Dear customer: Thank you for choosing products and services from Tongxiang Technology! For our products, we will provide you with the following guarantees and warranty services. 1. Warranty scope ① Under normal use and maintenance conditions, if the product malfunctions due to material, process, or manufacturing issues, our company provides warranty services such as repair, replacement, or return during the warranty period. "Normal use and maintenance conditions" refer to the installation, use, maintenance, storage, transportation, and other aspects of the product that meet the requirements of the user manual and are used for a reasonable expected purpose or purpose. "Impact on normal use" refers to the inability of a product to achieve the functions described by its standard performance parameters. ② No additional fees will be charged for warranty services within the scope of the warranty, except as stated in advance or in accordance with the law or agreement. 2. Warranty period ① The warranty period of products and components shall be subject to the provisions of the contract. ② Products or components that have been repaired or replaced within the warranty period will continue to enjoy warranty benefits for the remaining warranty period. If otherwise stipulated by law or contract, such provisions shall prevail. 3. Warranty service ① Hardware products The principle of resolving product malfunctions is maintenance. When feasible, our engineers will attempt to diagnose and resolve product malfunctions through network, telephone, or other remote assistance methods. If the above methods cannot solve the problem, the equipment can be sent for repair or sent to our after-sales service station for repair service. During the warranty period, if the purchased product experiences performance failure, our after-sales service engineer can choose to replace it or repair it free of charge after testing and confirming that the failure is caused by the product itself. ② Other Unless otherwise specified, product returns or exchanges are the responsibility of the project sales team, and the accompanying items and packaging of the product should be returned together. 4. Repair address Our after-sales maintenance center is located at the headquarters in Chengdu, Sichuan Province, China. The address is 501, Building 6, Phase I, Huidu Headquarters Park, No. 5 Xixin Avenue. 5. How to obtain services If the product malfunctions, services can be obtained through the following methods: Call 18611685224 as an employee or directly contact project sales personnel.